BIAE proclaim on their website that they are ‘the only professional body in the UK’ for electrolysis.

Professional bodies have a duty to deal with complaints against their members and take appropriate disciplinary action. Dealing with complaints helps professional bodies enforce and maintain their standards and rules for the benefit of the profession and the public.¹

From my experience with BIAE, they fail to fulfil this very important function.

When I informed BIAE of my terrible experience with a BIAE member (who just happened to be their current chairperson) they refused to accept my complaint!

In their correspondence with me, BIAE have stated that they only accept complaints about their members’ substandard conduct internally.

BIAE gives the public no way of holding members accountable for subpar treatment because BIAE refuses to accept complaints from the public.

BIAE members take entrance exams and assessments to ensure they meet BIAE’s supposedly high standards, but BIAE have no way of enforcing these standards because they do not accept complaints from the very people who receive treatment from their members.

By representing themselves as a professional body, BIAE benefit from the assumptions and assurances that come with the label without having to do the hard work of actually safeguarding the public from bad treatment given by their own members.